Opening a credit account is exciting – you get to enjoy a lot of perks and benefits right from the moment you start using it. However, issues can arise just as quickly, leading to customer complaints and, if not addressed promptly or satisfactorily, negative word-of-mouth and eventually lost business.
As a leading provider of credit products and services in the UK, Newday has developed its own share of loyal customers, but also received many complaints. Luckily, there are ways to address these complaints and find resolutions that meet everyone’s needs.
Here are some of the most common Newday complaints and what you can do to resolve them swiftly and effectively:
1. Account management issues
Some customers complain of problems managing their accounts, such as not being able to log in, find their balance, or make payments easily. While Newday has invested in its online and mobile tools to make account management as seamless as possible, technology glitches or user error can still interfere with the experience.
To address account management issues, go over your account details and see if any other users or system settings need updating. Contact Newday’s customer support team if the issue persists or gets more serious. They may also send a confirmation letter or email, post a statement of account online, or offer additional data to help you manage your account more effectively.
2. Billing errors
Another major complaint by customers is receiving inconsistent or incorrect billing statements. This can be caused by a variety of factors, such as administrative glitches, incorrect inputting of data, or billing disputes – and can lead to confusion and frustration.
To resolve billing disputes, contact Newday’s customer service team as soon as possible, ideally within 30 days of receiving your statement. Explain your issue and share any relevant evidence, such as receipts, bank statements, or confirmation emails. They will investigate the issue, update your account, and let you know the outcome. If the issue remains unresolved, you can appeal it through the Financial Ombudsman Service.
3. Transaction disputes
Another common issue among credit card users is that they do not recognize a transaction that appears on their statement, or find a transaction has been incorrectly charged. These disputes can be resolved if you report them to the bank as soon as you notice them.
If you didn’t make a transaction and believe there has been fraudulent activity on your account, contact Newday’s fraud department immediately to report the activity. They can put a hold on your account, close the current card and issue a new one, and investigate the incident.
If you have already paid for a good or service and it has not yet been delivered, or the quality or quantity does not meet your expectation, you can dispute the amount directly with the retailer and their policies. If you did not receive the merchandise you paid for, you can dispute the payment under Section 75(a) of the Consumer Credit Act 1974 or raise a chargeback through Newday. Remember to provide proof, such as the delivery confirmation, the receipt, or the tracking number of the shipment.
4. High interest rates
Customers whose applications are approved for credit products but at a higher interest rate may feel resentful and struggle to pay off their debts. This is especially true for those with poor credit scores, who may be charged high rates as a way to mitigate the perceived risk of borrowing to them.
To avoid high interest rates, work on improving your credit score and only apply for credit products you can afford. If you have already taken out a loan with higher interest rates, contact Newday on how you can restructure the loan or payment schedule to better suit your financial standing.
If you have been unfairly charged high-interest rates, you can raise this with Newday’s customer service team or seek the help of an independent ombudsman to act on your case.
Taking Control and Finding Resolution
Whatever your complaint or issue may be, remember to keep calm, gather relevant evidence, and stay communicative with Newday’s customer service team to find a resolution that works for you. In most cases, issues can be resolved quickly and efficiently with a personal touch, but if this is insufficient, you can get more help through financial ombudsmen and legal institutions to resolve your case.
Conclusion